Refund Policy
Last updated: 2026-09-12
Operator: Tallent Allocation LLC – NameAxis Series
Site: https://nameaxis.net
1. Scope
This Refund Policy applies to NameAxis fees for websites, hosting/care, AI automation, and related subscriptions or projects sold via https://nameaxis.net or an Order. It does not control refunds from third parties (domain registrars, Apple/Google, Amazon, etc.). Platform pass-through costs may be non-refundable once incurred.
2. Monthly (or recurring) subscriptions
- Cancel anytime before the next renewal to stop future charges. Send cancellation to hello@nameaxis.net (or use any self-serve cancel control we provide).
- No mid-cycle prorated refunds by default: the current paid period remains active through its end date unless an Order says otherwise.
- After cancellation, hosting and automation access end at period close (or sooner if you request immediate shutoff — content export assistance available on request for a reasonable period).
3. Setup, design, and onboarding fees (one-time)
- Before work starts: full refund of unused setup/design fees if you cancel in writing before we begin discovery/build.
- After work starts: setup/design fees are non-refundable to the extent work or third-party spend has begun, because that time and cost cannot be resold. We may, at our discretion, offer partial credit toward a revised scope.
- “Work starts” includes kickoff calls, copy/design drafts, platform provisioning, or purchasing domains/tools on your behalf.
4. Annual prepay
If you prepay annually, cancellation stops renewal. Refund of unused months is discretionary unless required by law or stated in your Order; default is no refund of the prepaid term after the first 14 days from initial purchase (cooling-off for new annual plans only).
5. Trials
If we offer a free or paid trial, trial fees (if any) are described at signup. Unless stated otherwise, trial conversion to paid is your responsibility to cancel before billing starts.
6. Service credits (not cash)
If we miss a material committed deliverable date in an Order due to our fault (excluding Client delays or third-party platform outages), your remedy is a service credit toward future fees equal to a reasonable portion of the affected fee — not a cash refund — unless the Order specifies otherwise.
7. Chargebacks
Please contact us before opening a chargeback so we can fix billing errors. Unfounded chargebacks may result in suspension and recovery of fees, evidence costs, and processor penalties where allowed.
8. How to request a refund or cancel
Email hello@nameaxis.net with: account/business name, service, date paid, and reason. We respond within a reasonable time (target: 5 business days). Approved refunds go to the original payment method when the processor allows.
9. Changes
We may update this policy for new purchases by posting a revised version. Existing Orders keep the refund terms stated in that Order if they conflict.
10. Contact
hello@nameaxis.net · 1-888-NAME AXIS
*Operated by Tallent Allocation LLC – NameAxis Series.*
Questions? Contact · hello@nameaxis.net